Support

How can we help?

Public support portal · no sign-in required

Use the structured form for billing, API, Chat, Studio, or account questions. For payment help, include your ScaleMax order ID—but never your private key or wallet secret.

Fastest route to a useful answer

We aim to send a first response within 1 business day. Payment reconciliation can take up to 3 business days. These are non-guaranteed response targets, not guaranteed resolution times.

Business days are Monday–Friday, excluding public holidays observed by the support team, measured in India Standard Time (IST, UTC+05:30).

Payment: include the ScaleMax order ID and payment provider.
API/model: include the copyable model ID, client name, HTTP status, and request ID.
Security: never paste a full API key, password, wallet secret, or recovery phrase.

Configured inbox

[email protected]

Include a ticket number when you already have one.

Live service checks

View current status

Public reachability is checked separately from incident history.

Community help

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See setup tips and announcements from the ScaleMax community.